Customer Success Manager

Location: Munich

We are proud to be working with an innovative client who keeps the world of machinery moving by transforming the service supply chain of machine manufacturers into a seamless data ecosystem. Their cutting-edge platform connects manufacturers, dealers, and machines to predict demand for parts and services like never before, ensuring that machinery operates without interruption.

They are at the forefront of Industry 4.0, utilising cloud computing, IoT, and big data to build powerful enterprise SaaS solutions.

Role Overview:

They are seeking a Customer Success Manager to play a pivotal role in helping OEMs and dealers maximise the value of their platform. In this role, you will be driving product adoption, building strategic relationships, and ensuring long-term success for customers.

Key Responsibilities:

- Product Adoption & Account Footprint

- Strategic Account Development & Customer Success

- Internal Collaboration & Strategic Initiatives

You will have proven experience in customer success, account management, or consulting, ideally in SaaS or B2B environments coupled with a proactive approach focused on maximizing customer satisfaction and achieving business results.


If you’re passionate about driving customer success, delivering proactive solutions, and working with pioneering technologies that are transforming the service supply chain, we would love to hear from you.